At fy99, real entertainment should be enjoyable — not a burden. This page provides all the tools, guidance, and resources you need to stay in control while you play.
Online gaming should be one of the ways you unwind and have fun. Like watching a movie or going out to eat with friends, it should bring joy — not worry.
At fy99, we understand that for a small number of players, gambling can become a problem if left unchecked. That is why we are more than just a gaming platform — we also provide a robust support framework to ensure every player stays safe and aware of their own limits.
Our core principle is simple: you come to have fun, and our role is to keep that experience positive. If you feel gaming is starting to affect your finances, relationships, or mental health, that is a signal to take a break and seek help.
fy99 Reminder: Gaming should never be seen as a source of income or a way to solve financial problems. Set your budget before you play and stick to it.
All of the following tools are available free of charge to all fy99 members and can be activated directly from your account settings in under 5 minutes.
Set daily, weekly, or monthly deposit limits to control the amount of money entering your account. These limits take effect immediately and can be lowered at any time — increasing a limit requires a 48-hour waiting period.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the fy99 platform will automatically end your wagering session and notify you so you can stop in time.
Set a maximum duration for your play session. A reminder will appear 10 minutes before the session ends, and the session will be terminated automatically when the time limit is reached. This helps you maintain balance in your daily life.
Need a short break? Activate a self-break for 24 hours, 72 hours, 1 week, or 1 month. During the break period, you will not be able to log in or make any transactions. Your balance remains safe in your account.
For those who need a more serious step, self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. During this period, your account is fully locked and cannot be reactivated before the period ends.
Enable periodic reminders that display a summary of your gaming activity — how long you have been playing and how much you have spent. This helps you make more mindful and responsible decisions during your sessions.
Log in to your fy99 account using your username and password, or biometric login on the app.
Go to your profile icon in the top right corner, then select "Account Settings" or "Responsible Gambling".
Select the control tool you want to activate — deposit limit, time limit, self-exclusion, or any other available option.
Set your limit value or break duration, then confirm via the OTP code sent to your phone number. The tool activates instantly.
If you experience any issues activating the control tools, the fy99 support team is available 24/7 via in-app live chat.
It is important to recognise the early signs before gambling becomes an addiction. No one plans to develop a problem — it builds gradually, which is exactly why early awareness matters so much.
Review the list below and be honest with yourself. If you identify three or more signs in yourself, we encourage you to contact fy99 support or seek professional help.
If you or someone you know is showing several of the signs above, do not wait. Contact fy99 support or seek professional help immediately.
Answer the following questions honestly. If you answer "Yes" to three or more questions, consider speaking with a professional.
This test is not a clinical diagnosis. It is an initial guide only. For a more thorough assessment, please contact fy99 support or seek professional advice.
Responsible gaming at fy99 is more than a written policy — it is a core value that shapes every decision we make.
All fy99 support staff undergo specialized training on identifying and handling problem gaming cases with an empathetic and professional approach.
The fy99 analytics system continuously monitors gaming patterns to identify players who may need support before issues become serious.
Fy99 does not use aggressive marketing tactics targeting players who are in a self-exclusion period or showing signs of problem gaming.
Our strict KYC process ensures that only individuals aged 18 and above can play. We apply thorough document verification for every new registration.
Create a fy99 account and enjoy over 1,000 games on a platform that puts the health and safety of every Malaysian player first.