Fy99 Terms and Conditions – Malaysia Platform Usage Guide

01Introduction

This Terms and Conditions document is a binding agreement between you ("User") and fy99 ("Platform", "We") regarding the use of the website, mobile app, and all services provided under the fy99 brand. By accessing or using any part of the fy99 platform, you confirm that you have read, understood, and agreed to comply with all terms contained herein.

Fy99 is an online entertainment platform offering a wide range of games including slots, Live Casino, Fish Shooting Games, and Sports Betting. Our platform operates within the applicable legal framework and is committed to all our players.

02User Eligibility

To use fy99 services, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration.
• Registering in a personal capacity, not as a representative of a company or third party.
• Not prohibited from using online gambling services under the laws of your country or region of residence.
• Not currently enrolled in a self-exclusion program at any gambling platform.
• Have full legal capacity to enter into a binding agreement.

Fy99 reserves the right to request identity verification (KYC) documents at any time to confirm user eligibility. Documents that may be requested include a national ID, passport, and recent bank statement. This verification process is in place to protect the security of your account.

03Account Registration

Each user is only permitted to hold one (1) active account on the fy99 platform. Holding multiple accounts, whether under the same name or different names, is a serious violation of these terms.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your ID, an active email address, a valid phone number, and your date of birth. fy99 is not responsible for any losses arising from inaccurate information provided by the user.

• Your account password must be strong — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• You are solely responsible for the security of your account password.
• Do not share your login credentials with anyone.
• Notify fy99 immediately if you suspect your account has been accessed without authorisation.

Fy99 supports two-factor authentication (2FA) for added security. We encourage all users to enable this feature through their account settings.

04Deposit & Withdrawal

Fy99 supports multiple local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions must be made using a payment method registered under the same user's name.

Deposit Limit:

• Minimum deposit: RM 20 per transaction.
• The maximum deposit limit depends on the selected payment method.
• Credits are typically deposited into your account within 30 seconds after successful payment verification.

Withdrawal Limit:

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals will be processed within 5 minutes after all verifications are complete.
• The first withdrawal requires completed KYC verification.
• Fy99 reserves the right to request additional documents for withdrawals exceeding certain limits as an anti-money laundering precaution.

05Bonus & Promotions

Fy99 offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to rollover requirements and specific terms stated in each promotional offer.

• The welcome bonus is only available to new members making their first deposit.
• Rollover requirements must be fully met before any withdrawal from the bonus balance is permitted.
• Some games may be excluded from contributing to rollover requirements — check the promotional terms for full details.
• Bonuses cannot be transferred between accounts or directly converted to cash without meeting the rollover requirements.
• Fy99 reserves the right to cancel any bonus at any time if there is suspicion of promotion abuse.

Bonuses offered are for entertainment purposes only and do not guarantee any winnings. fy99 reserves the right to modify, suspend, or terminate any promotion without prior notice.

06Game Rules

All games on the fy99 platform use a Random Number Generator (RNG) system that has been audited and certified by an accredited independent body. Every game outcome is entirely random and cannot be influenced by any party.

Players are fully responsible for understanding the rules of each game before playing. fy99 is not liable for any losses arising from a player's failure to understand the game rules.

• Each game has its own minimum and maximum betting limits, which are displayed before the playing session begins.
• Results displayed on the platform are final and binding.
• In the event of a technical disruption during gameplay, fy99's server transaction records serve as the final reference.
• The use of automation software, bots, or any technical means to gain an unfair advantage is strictly prohibited.

07Fraud & Security

Fy99 takes a zero-tolerance approach to fraud, money laundering, and any illegal activity on the platform. We cooperate with relevant authorities when required.

Fy99 uses 256-bit SSL encryption to protect all data and transactions. An automated transaction monitoring system operates around the clock to detect suspicious activity. All security reports are taken seriously and will be thoroughly investigated.

08Data Privacy

Fy99 is committed to protecting user privacy in line with strict data protection standards. All personal information collected is used solely for the purposes stated in our Privacy Policy.

By using the fy99 platform, you agree to the collection and processing of your personal data as described in the Privacy Policy us. Your data will not be sold to third parties for marketing purposes without your consent.

09Platform Responsibility

Fy99 strives to keep the platform running without interruption 24 hours a day, 7 days a week. However, fy99 cannot guarantee that the platform will always be free from technical disruptions or circumstances beyond our control.

• Fy99 is not responsible for any losses arising from disruptions to the user's internet service.
• Fy99 is not responsible for losses arising from failure of the user's hardware or software.
• Game results recorded in the fy99 server system are final in all disputes.
• Fy99 is not liable for indirect losses, loss of profit, or other consequential losses.

10Account Termination

Fy99 reserves the right to suspend or terminate a user's account for the following reasons without prior notice:

• Violation of any term in this document.
• Confirmation that the user is under 18 years of age.
• Fraudulent activity or ownership of multiple accounts.
• Requests from relevant authorities.
• Suspected money laundering or suspicious financial activity.

Users may also request voluntary account closure by contacting the fy99 support team. Any valid balance will be returned after verification and deduction of bonuses that do not meet the rollover requirements.

11Terms Changes

Fy99 reserves the right to modify, add to, or amend these Terms and Conditions at any time without prior notice. The latest version will always be available on this page with a clear update date.

Continued use of the fy99 platform after any changes are published constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of the current terms.

12Contact Us

If you have any questions about these Terms and Conditions or would like further clarification on any section, the fy99 support team is ready to assist you.

For account-specific enquiries, please log in first before contacting support so that identity verification can be completed more efficiently.